Terms of use

Last updated 14 November 2026

These terms apply when you use the Reuso app or website ("Reuso"). Reuso is a registered Australian business name, ABN 77 670 070 112 ("Reuso", "we", "us"). By creating an account or using Reuso, you agree to these terms, our privacy policy and our cancellations and refunds rules.

1. What Reuso does

Reuso is a marketplace where people in Australia buy and sell second-hand items. We provide the app, payment handling through Stripe, and tools such as chat, translation and handover codes. We are not the buyer or seller of items listed by users. A sale is a contract between the buyer and the seller.

2. Your account

• You must be at least 18 years old to buy or sell.
• You can browse as a guest. To list, chat, buy or be paid you may need to sign in with Google or your email.
• Give accurate details and keep your sign-in secure. You are responsible for activity on your account.
• One person per account. Don't create accounts to get around restrictions.

3. Listing items

• Only list items you own and have the right to sell, located in Australia.
• Reuso can draft listings from your photo, including title, condition, size, weight and a suggested price. Drafts may be wrong. You must check and correct every detail before posting, and you are responsible for what you post.
• Describe the item honestly and declare any flaws. Flaws you declare are shown to buyers before they buy.
• Photos must be of the actual item and must not show people's faces or personal information.
• Buyers see only your suburb. Your street address is shared with the buyer only after they have paid.
• We may edit, hide or remove listings that break these terms.

4. Items that can't be sold

You must not list or sell:

• weapons, replica weapons, ammunition and parts;
• drugs, drug equipment and prescription medicines;
• alcohol, tobacco, e-cigarettes and vapes;
• animals;
• counterfeit or stolen goods;
• recalled products, and unsafe baby sleep products;
• hazardous goods, including anything that can't legally be posted;
• anything else that is illegal to sell in Australia or in the buyer's or seller's state.

Reuso automatically checks listings for some of these items, but that check is not complete. You remain responsible for complying with the law.

5. Buying and paying

• Pay for items in the Reuso app. Payments are processed by Stripe. The price you pay is shown at checkout: the item price, the buyer protection fee and any postage.
• Stripe holds the payment until the sale is complete. The seller is paid when you confirm you have the item: by scanning the seller's QR code at pickup, or by confirming delivery of a posted item.
• Don't pay or ask to be paid outside the app (for example by bank transfer, PayID or cash for an item listed on Reuso). Payments outside the app are not protected, and asking for them can lead to account restrictions.
• Once you have paid, the item is reserved for you.

6. Pickup and postage

• Pickup: agree a time in chat. At the meet-up, check the item before you confirm. Scanning the seller's QR code (or typing its code) confirms the sale and releases payment to the seller, so only confirm if you are happy with the item.
• Postage: sellers must post the item within 3 business days of payment, packed safely, and provide tracking where available. Buyers should confirm delivery, or report a problem, within 3 days of delivery. If a buyer does neither, we may release the payment to the seller.
• Meet in a safe, public place where possible. Reuso is not present at handovers and is not responsible for what happens at them.

7. Getting paid

• Seller payouts are made through Stripe Connect. To be paid, you need to complete Stripe's sign-up, which may ask for your name, date of birth, address, ID and bank account. Those details go to Stripe, not to us.
• By receiving payouts, you agree to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. You authorise us to give Stripe information about you and your sales, and to instruct Stripe to pay you.
• We may hold or reverse a payout if a sale is cancelled, refunded, disputed or appears to break these terms or the law.
• You are responsible for any tax on your sales.

8. Fees

• Selling is free.
• Buyers pay a buyer protection fee of 5% of the item price plus $0.50, up to $30 per order.
• Sellers can choose to promote a listing for 1–30% of the price. The promotion fee is charged only if the item sells and is taken from the payout. Promoted listings are labelled.
• Fees include GST and are shown before you pay. Cancellation charges are set out in our cancellations and refunds rules.
• We may change fees for future orders. We'll show the new fees in the app before they apply.

9. Safe and fair use

Don't use Reuso to:

• mislead, scam, harass or threaten anyone;
• share other people's personal information, or ask for contact details to move a deal out of the app;
• post spam, fake listings or items you don't have;
• break the law, or anyone else's rights (including copyright and trade marks);
• copy, scrape, overload or interfere with the app, or get around its security.

To keep people safe, Reuso checks chat messages: it hides phone numbers, translates messages and warns about likely scams. We may review reported messages.

10. Your content and AI features

• You keep ownership of the photos and text you add. You give us a licence to use, copy, edit, translate and display them to run and promote Reuso, for as long as they are on Reuso and for a reasonable time after for records and disputes.
• Some features use artificial intelligence (AI), for example drafting listings from photos, suggesting prices, translating text and checking chats. AI output can be wrong. Prices are only suggestions, and you decide what to post and send.

11. Trust scores and restrictions

Each account has a trust score shown to other users. Completed deals raise it. Late cancellations, no-shows, seller cancellations, late posting and lost disputes lower it. A low score may limit buying, selling or promotion. If you break these terms, we may warn you, remove content, limit features, hold payments or suspend or close your account. Where reasonable, we'll tell you why.

12. Problems and disputes

• If an item isn't as described, report it in the app before confirming. See cancellations and refunds.
• Try to sort out other issues with the other person in chat first. If you can't, email [email protected]. We'll look at the order, chat and any photos and may decide how held money is refunded or paid out. Our decision doesn't stop you taking other action available to you by law.

13. Our responsibility

• Nothing in these terms excludes, restricts or changes rights you have under the Australian Consumer Law or other laws that can't be excluded.
• Items are sold by users. We don't inspect them and don't guarantee their quality, safety, legality or that a listing is accurate.
• We work to keep Reuso available and secure but can't promise it will be uninterrupted or error-free.
• To the extent the law allows, our liability to you for any claim about Reuso is limited to the fees you paid us for the order concerned, or, for services, to supplying them again. We are not liable for indirect or consequential loss.

14. Changes and ending

• We may update these terms. We'll show the date at the top and tell you in the app about important changes. Using Reuso after a change means you accept it.
• You can close your account at any time by emailing us. Open orders must be finished or cancelled first.

15. Law and contact

These terms are governed by the law of New South Wales, Australia, and you agree to the courts of New South Wales.

Contact: [email protected] · Reuso, ABN 77 670 070 112.